At Bangle-Up, we are committed to taking care of your purchasing journey. From the moment you select the Bangle that will satisfy you, to the placing of your order and its delivery, our team is committed to providing you with the best customer experience.
If you have a question, our customer service is available from Monday to Friday (excluding public holidays), from 9:30 a.m. to 6:00 p.m. by email at mail@bangle-up.com.
THE DELIVERY
Our delivery conditions:
When you place an order for your Bangle on our site, it is shipped the next day if you placed the order before 7:00 a.m. (Paris time), for all orders placed after 7:00 a.m., it is possible that they will only be shipped the day after.* *excluding public holidays and weekends *excluding international orders.
Example 1: You place an order on a Tuesday at 6:50 a.m. and opt for delivery by Colissimo. Your order will therefore be processed the same day and taken care of by Colissimo from Wednesday. Taking into account the Colissimo deadlines mentioned below, you should therefore receive it between the following Friday and Saturday.
Example 2: You place an order on a Tuesday at 7:50 a.m. and opt for delivery by Colissimo. Your order will therefore be processed the next day, on Wednesday, and taken care of by Colissimo on Thursday morning. Taking into account the Colissimo deadlines mentioned below, you should therefore receive it between the following Saturday and Monday (Sunday being a public holiday).
For international orders, the processing time is a little longer and takes an additional 24 hours for their preparation by our logistician. So, when you place an order for your Bangle on our site, it is shipped the day after tomorrow if you placed the order before 7:00 a.m. (Paris time), for all international orders placed after 7:00 a.m., it is possible that these are only shipped two days later.* *excluding public holidays and weekends.
Our delivery options:
The MONDIAL RELAY option:
Mondial Relay shipments are carried out from Tuesday.
- For France only: When you place an order, you can opt for delivery by Mondial Relay. This takes 4 to 5 working days. These deadlines must be taken into account once your order has been processed by our logistician.
- For mainland France and Corsica, for all orders amounting to less than €80, Mondial Relay shipping costs are €4.90, for all orders amounting to more than €80, shipping costs in Mondial Relay are free.
- For Germany, Belgium, Luxembourg, Spain and Portugal: When you place an order, you can opt for delivery by Mondial Relay. This takes 4 to 7 working days. These deadlines must be taken into account once your order has been processed by our logistician.
- For Germany, Belgium, Luxembourg, Spain and Portugal, for all orders whose amount is less than €80, the Mondial Relay shipping costs amount to €5.90, for all Orders with an amount greater than €80, Mondial Relay shipping costs are free.
Good to know: When you opt for the Mondial Relay delivery option for your order, the choice of relay point is made once payment for your purchase has been made!
The COLISSIMO option:
- For France only: When you place an order, you can opt for delivery by Colissimo. This takes 3 to 4 working days. These deadlines must be taken into account once your order has been processed by our logistician.
- For mainland France and Corsica, for all orders whose amount is less than €130, the shipping costs by Colissimo are €7.50, for all orders whose amount is greater than €130, Colissimo shipping costs are free.
The CHRONOPOST option:
- For France only: When you place an order, you can also opt for Express delivery at €12, with a guarantee of delivery within 24 working hours provided that your order has been placed before 12:00 p.m. on the same day (excluding public holidays). and excluding weekends). These deadlines must be taken into account once your order has been processed by our logistician.
The INTERNATIONAL option:
For all countries (except France): shipping of your orders is now only done by Colissimo INTERNATIONAL. The price varies depending on the zone in which the destination country of your order is listed. For countries in the European Union and Europe, shipping takes 4-7 business days. For the rest of the world, it takes between 10 to 12 working days provided that your order is not blocked in customs. These deadlines must be taken into account once your order has been processed by our logistician.
Shipping rates vary depending on the zone in which your order's destination country is listed. These prices are calculated at the time of placing your order, when you indicate the country to which you wish to have your order delivered.
For Germany, Spain, Portugal, the United States, the United Kingdom, Italy, the Netherlands, Switzerland, for all orders over €80, the shipping costs Shipping is free.
For your information, here is a range of shipping prices:
- European Union “inner suburbs”: €10
- European Union “greater crown”, other European countries + Switzerland: €12-19
- Large Export: between 15 and 30€ depending on the destination area indicated
We remind you that this is an indicative price range and that they may change depending on the area of the destination country indicated at the time of placing your order. Thank you for understanding.
IMPORTANT CUSTOMS DUTIES AND OTHER TAXES:
For orders to a country outside the European Union, additional costs such as customs duties, taxes/VAT or other import charges related to customs clearance of your Bangle-Up order in the country of residence of the recipient, as local regulations may apply.
Customs duties and taxes/VAT are not included in the price of the products you purchase on the Bangle-Up e-shop and remain the responsibility of the end customer. We recommend that our customers check these elements before validating their order to a country outside the EU.
All Bangle-Up orders blocked in customs and for which customers cannot or would like to pay to collect their order will be automatically returned by Colissimo to Bangle-Up. Bangle-Up will then reimburse the items in the order, the shipping costs will remain the responsibility of the customer and cannot be refunded.
What to do in case of delay?
Don't panic, if your order is affected by a delivery delay, contact our customer service by email at mail@bangle-up.com, we will find a solution for you :-)
For greater security, we strongly recommend that you anticipate your purchase as much as possible if it is a gift :-)
If your order is a gift to France: We recommend to all our Bangle lovers to do so 7 to 8 days in advance to be sure to receive their package on time.
If your order is a gift destined internationally: We recommend to all our Bangle lovers to do so 10 to 12 days in advance to be sure to receive their package on time.
RETURNS AND REFUNDS
For Bangle-Up orders placed on our website www.bangle-up.com.
Our returns and exchange policy
Deadlines to respect for returns
- We will refund your jewelry if it does not suit you. When you order one of our jewelry on our website, you have 14 days after receipt of your purchase, postmarked, to return your jewelry to us!
Shipping costs for return orders are the responsibility of the customer.
The conditions to respect for returning your Bangles to us
To be able to return your Bangle-Up jewelry to us, it is important to respect these few conditions listed below, otherwise we will not be able to reimburse your order:
- Not having worn or damaged the jewelry.
- Have kept the product label of the jewelry.
- Return the jewelry to us in its original packaging.
- Return the jewelry with the delivery note that you received in your order.
- Return the jewelry to the following address:
Logisseo Back Bangle-Up
28 boulevard Gaston Birgé
49100 Angers
Exchange a Bangle-Up jewel
At Bangle-Up, we do not do standard exchanges on our site www.bangle-up.com, we systematically refund your order.
For a new bracelet size, a different model or another color, simply reorder from our e-shop! At the same time, please follow our returns procedure to return the jewelry that you do not wish to keep so that we can refund your order.
For all orders in mainland France below €80, please note that we do not reimburse shipping costs, these remain your responsibility.
For all orders in mainland France having opted for CHRONOPOST delivery, we do not reimburse shipping costs, these remain your responsibility.
For all international orders - Europe - Overseas Territories and major Export - we also do not reimburse shipping costs, these also remaining your responsibility.
How to return your jewelry?
Approach
- To make a return request, you must contact our customer service at the email address mail@bangle-up.com, remembering to specify the number of your order as well as your first and last name. To help us improve our products and the quality of our service on the e-shop, do not hesitate to tell us the reason for your return or exchange request :-) This helps us enormously.
- As soon as receipt of your return is confirmed by our logistician, our team will reimburse your order. For all orders below €80 or having opted for delivery by CHRONOPOST, shipping costs will not be refunded.
Reimbursement
- Allow around fifteen days after receipt of your return in our workshops for your refund. You will be notified by email when this has been completed. You may have to wait two to three days between receipt of the email and the actual reimbursement of your order to your bank account.
- Important: when we refund your order, the shipping costs will be refunded to you within the 14-day withdrawal period. After this period, return costs will be your responsibility.
Concerning returns for orders placed with one of our corners in department stores or within a reseller boutique.
If you have purchased a Bangle-Up piece of jewelry from one of our resellers on the internet or in a physical store, requests for returns/exchanges or refunds do not concern Bangle-Up customer service but the customer service of the retailer where you purchased your Bangle!
We invite you to contact them directly to see what can be done.
We want you to be satisfied with your jewelry and we will do our best to make your life easier :-)
Enjoy your visit to our site and happy shopping!